Contact Information
10810 Farnam Dr # 300
Omaha, NE 68154-3257
Open 24 Hours
Business Details
Headquarters
10810 Farnam Dr # 300, Omaha, NE 68154-3257
File Opened:
8/16/2002
Years in Business:
19
Business Started:
1/31/2002
Business Incorporated:
1/24/2013 in DE, USA
Accredited Since:
10/16/2002
Type of Entity:
Corporation
Alternate Business Name
- Hayneedle, Inc.
Hours of Operation
Primary
M: | Open 24 Hours |
---|---|
T: | Open 24 Hours |
W: | Open 24 Hours |
Th: | Open 24 Hours |
F: | Open 24 Hours |
Sa: | Open 24 Hours |
Su: | Open 24 Hours |
Business Management
- Ms. Sydney Burke, Customer Care Supervisor
- Mr. Drew Samson, Senior Pricing Manager
Contact Information
- Ms. Melissa Hartman, Customer Care Supervisor
Other Contacts
Additional Contact Information
Customer Complaints
On 0/11/2021, I ordered several items via ******* online shopping. Everything was delivered except a ******************** Microfiber Duvet Cover Set. Online stated it was delivered on 9/17/2021, at the same time 3 King-sized sheets were also delivered and received. I did make contact with Hayneedle, at which time I was told that the issue would be resolved within 30 days. I have received no response from this seller, an am requesting my refund if $***** plus tax in a check. Thank you for your attention to this matter, Deborah ****Customer Reviews
Horrible company. Once I saw how cheap my furniture was I wanted to return it and they charged me over $200 to do soDear Marie, Thank you for contacting Hayneedle. I understand your frustration with the return process. I was able to review your contact with us. As you had stated on the call, there was nothing wrong with the item, it just did not work out for you. Our return policy states that, depending on your reason for returning an item, you might be responsible for return shipping costs. Shipping is not refundable on items returned due to customer preference or change of mind. Since this would be considered a preference return, you would be responsible for return shipping. I do also show that this item ships via freight, which is quite a bit more expensive for shipping and return shipping charges than something that would ship small parcel. After further review of your order, I do not show that we applied the shipping charges to the return. As a one time courtesy, we will waive the return shipping fee for your order. Once the item is received and checked in, you will receive a full refund back to your original payment method within four business days. Please let us know if you have any further questions or concerns with your order or return.
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Hayneedle Customer Care Section:-
Phone Contact number:1.888.880.4884
E-mail ID:social@hayneedle.com
Support Hours:Mon – Fri: 7 am – 12 am ET & Sat – Sun: 8 am – 8 pm ET
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Hayneedle Customer Care Section:-
Phone Contact number:1.888.880.4884
E-mail ID:social@hayneedle.com
Support Hours:Mon – Fri: 7 am – 12 am ET & Sat – Sun: 8 am – 8 pm ET
Comments