Location of This Business
57 W 57th St Ste 1702, New York, NY 10019-2828
Additional Contact Information
Customer ComplaintsI got a hunter rain jacket as a gift and I wore it twice. It has black stuff inside the jacket. And it’s out of warranty so I tweeted about it their Twitter account told me to contact warranty anyways. They won’t do anything for me. They concluded from the pictures that it’s stained, and it’s my fault and to remove the stain with soapy water. It’s not a stain it manufactures defect and the black stuff it’s within the jacket. They offered me a 25% off a new jacket and told me they won’t do anything. Horrible customer service. And horrible quality jackets. I’m so disappointed. I’ve cleaned it with soapy water and nothing. And the escalations team said it was stained based on pictures alone. They didn’t ask for a video or ask me for me details. I want my jacket replaced!!
Customer ReviewsLong story short, I paid for two pairs (exactly the same), they only packed one and put something else in it. The outer box was big, I never thought there could be one pair short in packing. Opened it after a while (the return window is closed as they said.), the customer service says, nothing they can do, they have an internal investigation team working with the warehouse team, but it has been too long and they are not able to verify. (the fact is they don't want to verify) I asked so because your warehouse people made a mistake I found it later, you just eat my money. They replied as sorry, I understand but no further assistance can be offered. DISGUSTING!!!!!! This is my first and last time dealing with this brand. I work in retail as well, never see my company treat customers this way. ...
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Hunter Boots Customer Care :-
Office Address:Hunter Boot USA,57 West 57th Street,Suite 1702,New York, NY 10019