Contact Information
Business Details
Location of This Business
55 Newtown Lane, East Hampton, NY 11937-2497
File Opened:
11/23/2015
Customer Complaints
On 06/**/2019 I placed an order online #: ******* with Lilly Pulitzer. The order was shipped in 2 parts and was supposed to be delivered by 06/** at *** ********* *** ****** ****** ** *****. I to this day have not received the merchandise. I called the company on 06/** to let them know of the issue and very ruddily they cut me off very short telling me they will investigate with ***** and follow up with me in 47hrs. They never did so on 6/** I called them again for a status, they stated they had never heard back from ***** and it seems as the package was lost or stolen so nothing they could do on their end. The representative was very rude by never apologizing nor showing any empathy for the issue at hand, she told me I can go and dispute it with my credit card company (Citi MasterCard) and to go deal with them and if this behavior wasn't enough she had the nerve to hang up on me. Needless to say to you how I felt at that moment, I had a charge on my credit card for $570.31 and no merchandise to be found. However I did dispute the charges with Citi and they have had a VERY difficult time with them as well and finally yesterday 8/26 Citi advised Lilly Pulitzer is not cooperating so in order for the funds to be received they either have to place the refund or issue a credit receipt. I am beyond words to the level of service this company provides so I am not willing to call them again and be treated like a worthless client by them. I am asking that you please help so that I can get my money back for the $570.31.
Lilly Pulitzer designs and distributes apparel and accessories for women, children and men. It all started 50ish years ago with a simple shift dress in Palm ...
Enter Lilly Pulitzer Order Status Tracking number in web tracker tool system (Look Below) to Check your Package, Courier, Shipping, Parcel status and Get Estimated delivery date info online.
Lilly Pulitzer Customer Care Section:-
Phone Contact number:1.888.725.4559
E-mail ID:service@lillypulitzer.com
Support Hours:Monday – Friday 8AM – 7PM ET and Saturday 9AM – 5PM ET
Other Similar Couriers, You may want in below online tracking system to track and trace your Courier, Package, Parcel, Shipping Status and Get estimated delivery date information instantly.
Lilly Pulitzer Customer Care Section:-
Phone Contact number:1.888.725.4559
E-mail ID:service@lillypulitzer.com
Support Hours:Monday – Friday 8AM – 7PM ET and Saturday 9AM – 5PM ET
Comments