Customer Reviews

I had a terrible experience with Schumacher and it's partnering company. They damaged my 2017 Ford Shelby gt350. And could not give me an explanation of how the hood of my vehicle was damaged. They refused to be accountable for their mistakes. I would never want anyone to experience something like this with a shipping company. Also would not give them any stars in the rating. This is the initial email I sent to Schumacher but they continued not to do anything about the dent on my hood. �Good morning Evelyn, Erika, Dardo and Christian, Yesterday, I met with Bart from Dardo import /export before inspecting and picking up my vehicle at Robbyns, the shipping and receiving company that was used to receive my Silver 2017 Ford Shelby GT350. When I arrived at Robbyns, I met with Thibo and he went to the warehouse to pick up my vehicle to drive it to the front entrance parking lot. When I saw my vehicle I was shocked and immensely disappointed to see the extreme scratches and large dent on the hood of my vehicle; also was ****** to see thar the grill was broken. See the attached pictures of the damages that were incurred during the shipping process. Dropped off my car at the port of Savannah Georgia on May 21st in perfect condition. When I received my vehicle at Antwerp it was terribly damaged. I am extremely outraged for the terrible experience I had with this company. This kind of service is highly unacceptable and unprofessional. You can obviously see the way the vehicle was positioned under the wooden box in the shipping container clearly shows that the wooden box caused the damage to my vehicle. I WANT AN EXPLANATION AND ALSO NEED TO BE COMPENSATED FOR THE DAMAGES CAUSED TO MY VEHICLE. The front hood of my vehicle was terribly dented and scratched; also the grill was broken. I did not receive my vehicle in the same condition it was in when I dropped it off at the port of Savannah GA. My experience of having my vehicle shipped with Schumacher and Robbyns has been unprofessional and disastrous. When I tried to contact the representative through Schumacher, I did not get a response right away and it took a long time for some representatives to get back to me. I was not even notified when my vehicle arrived to Antwerp Belgium. If it wasn't for me reaching out, I might have not received any notification to let me know my vehicle arrived. When I reached out to find out the status of my vehicle, my vehicle was at the Robbyns warehouse for 2 weeks. I always ask myself, how did my vehicle stay in a warehouse for 2 months without an inspection to make sure there wasn't any damages to my vehicle.