Contact Information
Business Details
Location of This Business
1360 Reynolds Ave Ste 101, Irvine, CA 92614
File Opened:
10/31/2018
Years in Business:
19
Business Started:
1/1/2003
Alternate Business Name
- 5:11
- 5.11
Business Management
- Mr. Dan Costa, Founder
Contact Information
- Mr. Dan Costa, Founder
Principal
Additional Contact Information
Customer Complaints
CASE ID: ******** DATE Filed: 03/06/2021 Filed with: BBB **************************************************** Phone: ************ Email: ********************************************** I has accepted a final resolution that 511 Tactical would honor the replacement order has **************** stated in their last correspondence.Hello *****,I'm sorry to learn you did not receive the item that you originally ordered (***********) as well as the lack of service when you reached out to us. The replacement order (**.SO-03056820) has been updated to 2nd day air and I have requested to have our distribution center ship it today. In the meantime, we will make sure the CSRs you have spoken with are coached on how to look up order status and provide customers with the information they are requesting.Regards,**************** As of 3/11/2021 0708PM EST the item still has not arrived, as much as I been lied to by this company I have doubts the replacement was shipped. I leave tomorrow morning for my new work assignmentCustomer Reviews
I purchased two of the Rush 24 backpacks in December and received an email in January they were out of stock. I have advertisements on January 3rd showing 5.11 still attempting to sell Rush 24 backpacks. 5.11 Tactical did cancel my order and offered me a $50 off internet purchase code. I am an understanding person, but why would a company continue to market a product that they don't have? I feel they bated me in to get me to purchase something else. I've bought pants, belts, socks and shirts from the local Portland store in the past, but I am done after that stunt....
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511tactical Order Customer Care :-
Phone number:(866) 451-1726
Contact Email:ReportFakes@511Tactical.com
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