Contact Information
770 Cochituate Rd
Framingham, MA 01701-4666
9:00 AM - 5:00 PM
Business Details
Headquarters
770 Cochituate Rd, Framingham, MA 01701-4666
File Opened:
7/15/1960
Years in Business:
66
Business Started:
1/1/1956
Business Started Locally:
4/17/1962
Business Incorporated:
4/9/1962
Type of Entity:
Corporation
Number of Employees:
286000
Alternate Business Name
- TJX
- Zayre
- AJW Merchants
- Commonwealth Direct Marketing
- Code Blazer
- Sierra Trading Post
- HomeSense
- Marshalls
- T.J. Maxx
- HomeGoods
- T.K. Maxx (U.K.)
- Winners Apparel (Canada)
Hours of Operation
Primary
M: | 9:00 AM - 5:00 PM |
---|---|
T: | 9:00 AM - 5:00 PM |
W: | 9:00 AM - 5:00 PM |
Th: | 9:00 AM - 5:00 PM |
F: | 9:00 AM - 5:00 PM |
Sa: | Closed |
Su: | Closed |
Business Management
- Ms. Jessica Plant, Customer Service Supervisor
Contact Information
- Ms. Christine Heafey, Customer Service Supervisor
- Ms. Jessica Plant, Customer Service Supervisor
Customer Contact
Additional Contact Information
Phone Numbers
- (800) 926-6299Other Phone
- (800) 888-0776Other Phone
- (855) 660-4663Other Phone
Customer Complaints
On November30th,2021 I scheduled a payment for the amount of $4,877 on my TJX rewards credit card.This payment was scheduled to be charged from my the bank account on December2nd,2021. On December1st I made an adjustment to the scheduled payment-I simply updated the payment from $4877 to $5000. On December 2nd, 2021- when I checked the bank account I scheduled the payment with, TJX had charged me for both payments the $4877 and the $5000. On December 2nd once I realized that had happened- I called right away. I spoke to a customer service rep who said I would have to allow for both payments to be processed and posted on the account in able for them to issue a refund. He said once both payments are posted on the account they would be able to issue a refund in ***** hours. I called again today 12/3/2021 since I saw both payments had posted- spoke to another representative explaining the situation again- she said since the payments had posted they were not able to issue the money directly bank into the bank account that they would have to wait a 7 day grace ****** and THEN they would be able to issue a check for the amount of $4877. I asked how it was possible the first agent told me it would take ***** hrs once the payment posted now its **** business days. I am very frustrated and confused as to how they do not have a well informed staff- especially when it comes to situations like this dealing with large amount of money. I would like a full refund of the mistakenly charged amount of $4877 back into my account or the process to be expedited. I should not have to wait **** days for money that I had because it was paid directly from my account and on top of that it was not my mistake-if the online website didnt recognize updating a payment from creating a new payment I should not be punished for that. It is incredibly shocking that I have been a loyal customer for 3+years whos never made a late payment and I know how to schedule/update a payment and they refuse to helpCustomer Reviews
Im filling a complaint with BBB, ************************************* At the ************, **, employee by the name ***** just defraud/lie/disgusting dishonest and tricked me to applying for a different credit card. She told me that the TJMAXX card that I currently hold that is old. And she should needed to upgrade and I needed to upgrade it. And that the credit card company are not running my credit thats its just a soft verification thats why I needed to just signed the bottom of the application that it. Every thing she told me was a lie and dishonest....
Under Mr. Cammarata's leadership, T.J. Maxx was born, with its first stores opening in 1977. In the late 1980s, Zayre was restructured and spun off three of ...
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T.J.Maxx (TJX Company) Customer Care Section:-
Phone Contact number:1-800-926-6299
Support Times:Monday through Friday 9 AM to 6 PM EST
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