Location of This Business
526 SW 34th St Building 6, Fort Lauderdale, FL 33315
Alternate Business Name
- Azul Linhas Aereas Brasileiras S.A. Inc.
- Mr. David Gary Neeleman, President
- Rod Calderon, General Manager
- John Peter Rodgerson, Vice President of Finance
- James Smith, Director
Additional Contact Information
Customer ComplaintsI travelled with Azul in the end of July. I had to file a complaint online because they broke my luggage. When they FINALLY got everything ready to give me r$500,00 for the luggage, it was Aug 31. I was supposed to accept that solution through email and receive the money in my email within 72h. I did not receive it and i have had to start multiple online chats with their representatives, that keep opening new protocols instead of solving the issue. The first protocol number is AZXXXXXXXXX. Later on October 4th, AZXXXXXXXXX was open with the same promise. There was another protocol created, but I never got an email about that one. The promise was, again, 72h to receive the email with the amount. I settled for it because at least i was getting money for my broken luggage that I can never use again and have to replace. But Azul doesnt even fly from near me and put me through a lot of stress trying to figure this out, causing me anxiety and health issues. I would like to at least have that amount in miles/points so that I can use it better since I cant fly azul from nearby, or the actual money so I can buy a luggage. I am very disappointed since I have always defended azul.
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Azul Cargo Customer Care :-
Phone number:55.11.4003.8399, 6821025031
Office Address:Rua Manoel Rodrigues De Souza, 268, Rio Branco/Ac – Zip Code: 69900451