Contact Information
1701 John F Kennedy Blvd
Philadelphia, PA 19103-2838
Business Details
Headquarters
1701 John F Kennedy Blvd, Philadelphia, PA 19103-2838
File Opened:
1/16/1990
Years in Business:
58
Business Started:
7/28/1963
Business Started Locally:
3/4/1977
Business Incorporated:
3/5/1969
Type of Entity:
Corporation
Alternate Business Name
- Comcast Communications
- Comcast Cable
- Comcast Cable Communications Inc
- Xfinity
- CN8
- Comcast
- Xfinity Mobile
- Xfinity Mobile
Business Management
- Mr. Colin Padgett, Compliance Director
- Mr. Brian Roberts, President & CEO
Contact Information
- Mr. Brian Roberts, President & CEO
Principal
- Mr. Colin Padgett, Compliance Director
Customer Contact
Additional Contact Information
Phone Numbers
- (877) 824-2288Other Phone
- (904) 374-8237Other Phone
- (800) 906-0750Other Phone
- (503) 617-1096Other Phone
- (888) 508-0297Other Phone
- (800) 934-6489Other Phone
Customer Complaints
I contacted BBB regarding an unreasonable charge upon termination if the service. The complaint no. was ********. Following filling this complaint Kari from corporate resolution center called me and the resolution was to refund the charges, so my credit card was refunded for the amount 23.04 on Oct 16th. All fine so far. But then comcast put a charge on my credit card for this amount on Oct 25th. This is infact illegal to charge my card without my permission only because comcast has my information on file. I called Kari twice after this to understand the charge and left messages but no response. Also interestingly I can not even login to the account anymore.Customer Reviews
If you're thinking about joining xfinity, DONT. We had xfinity in our old house and it was alright. We then moved to another city about 20 minutes away from our old house and the service was horrible the internet wouldn't work half the time. I work from home and I was out of work for 2-3 days and I had a technician out to my house and it still didn't work. I ended up cancelling my internet and getting fiber because like I said I work from home and can't be without internet. A few weeks before I cancelled I joined the mobile plan because it was cheaper than any other carrier. Or so I though. Come to find out, since I cancelled internet I now have to pay a $25 service line fee for each added line which was not explained to me when I signed up. So there's that. Not to mention the AWFUL customer service. It's horrendous. Everytime I have contacted customer service I have been connected with them for at LEAST 45 minutes which is absolutely insane. It's a bunch of "please give me a few minutes" and "I almost have an answer for you". More than half the time I have contacted them they don't even understand what question it is I'm asking which is frustrating because I have to be out on hold for even longer because they didn't even answer my initial question. DONT GET XFINITY, YOU WILL REGRET IT....
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Comcast Corporation (Xfinity) Customer Care Section:-
Contact Phone number:1-855-399-1542
E-mail ID:No info
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Comcast Corporation (Xfinity) Customer Care Section:-
Contact Phone number:1-855-399-1542
E-mail ID:No info
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