Location of This Business
2801 West Mission Road, Alhambra, CA 91803-1223
- Ms. Julie Chang, COO
Additional Contact Information
- (626) 285-8622Primary Fax
Customer ComplaintsOn May 26th 2021, I ordered a Box of Awesome for $199 (216.11 after tax), which is a mystery box purchase that has a no refund policy. Some of the items on the list are "open box" items. I was aware of and ok with both of these stipulations at the time of purchase. The gun I got was an "open box" item that did not function (June 6th) as expected so it was sent back to ***** for a repair. The CS rep said that the MOSFET was replaced and it was sent back to me. It did not work again so I sent a video of the gun (July 7th) not working with a battery that works in another gun both shown in the video. So I sent the gun back to ***** again. The tech department sent back the gun with a note saying that it was a battery problem, not a gun problem (July 26th). I have tested the gun with 4 different working batteries that are charged and are the recommended battery for this gun on the site. ***** refuses to issue a refund, store credit, or a replacement for the gun. RMA: XXXXXX
Customer ReviewsThis is a Christmas gift , he picked it out himself.
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Evike Customer Care :-
Phone number:(626) 286-0360
Office Address:2801 W. Mission Rd.Alhambra, CA 91803,USA