Contact Information
Business Details
Location of This Business
PO Box 30008, Honolulu, HI 96820
File Opened:
7/31/1973
Years in Business:
94
Business Started:
1/1/1928
Business Started Locally:
1/1/1928
Business Incorporated:
1/30/1929
Licensing Information:
This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
Type of Entity:
Corporation
Alternate Business Name
- Hawaiian Airlines Vacations
- Hawaiian Air Cargo
Business Management
- Mr. Kenneth Rewick, VP, Flight Operations
- Consumer Affairs Contact, www.hawaiianair.com/cao
- Ms. Ann Botticelli, Sr. VP of Corporate Communications
Contact Information
- Consumer Affairs Contact, www.hawaiianair.com/cao
Principal
- Ms. Deborah Boteilho, Manager
Customer Contact
Additional Contact Information
Fax Numbers
- (808) 838-6777Primary Fax
- (808) 835-3692Other Fax
- (808) 835-3466Other Fax
- (808) 838-6746Other Fax
- (808) 835-3690Other Fax
- (808) 840-8213Other Fax
Phone Numbers
- (800) 367-5320Other Phone
- (888) 246-8526Other Phone
Customer Complaints
I had to do two fare holds on the same flight because the first one said there was an error and it didn't go through. So I did a second fare hold and it also gave be the same error message. I then checked my email and received two emails from Hawaiian Airlines confirming the two fare holds. First fare hold Conf #****** and second one is Conf #******. I want to keep the #****** confirmation. I was unexpectedly charged $9.99 for each fare hold. I would like to be refunded $9.99 because HA website was not working properly, which prompted me to try to do another unnecessary fare hold.Customer Reviews
I wish I could give zero stars. I booked a trip with Hawaiian Airlines for a birthday trip 9 months in advance. Three months after booking this trip. I logged into the app to review my flight plan and received an error notification for my reservation number. I called Hawaiian Airlines and was informed my trip had been cancelled OVER A MONTH ago. I received no notification of the cancellation. The only replacement flight they had available would have cost more and would not have worked for my travel dates. I requested a refund on October 9th, 2021 and was informed I would see the money back in **** business days. After two weeks with no refund, I called again. I was informed that the Supervisor I spoke with on the 9th did not actually submit the refund. I was AGAIN informed they would put the refund in and would take ANOTHER **** business days. I have received half of my refund to date. I called today to confirm the status and was AGAIN informed that the other half of the refund was not submitted. This airline is completely incompetent and I would not recommend them. ...
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Hawaiian Airlines Cargo Customer Care :-
Phone number :1-877-HA-CARGO(422-2746)
Contact Email :No
Short Form :HA Cargo
Tracking Number Format :173-12345678
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