463 7th Ave Rm 802
New York, NY 10018-8705
Location of This Business
463 7th Ave Rm 802, New York, NY 10018-8705
Customer ComplaintsI ordered 4 shirts from JackThreads on January ***** They were delivered to me on January ****. All shirts were the same style and size. 2 of the shirts fit as intended, while the other 2 were defective and were extremely tight. This is far from the normal deviation in fit normally experienced when you buy cheap clothing. These 2 shirts were not even close to the fit of the other 2. They do not have a customer service phone number listed and I attempted to contact JackThreads via email numerous times. Their customer service generates an automated message indicating they will respond within 24 hours, this is not the case. It has now been over 1 month with still no resolution from the company. Their responses are limited and do not offer any assistance. They are advising that I initiate a return but have not provided me with a prepaid shipping label. I have sent them 5 emails trying to resolve this. I will not pay shipping charges to return a defective product.
Customer ReviewsZero customer service. They don't even reply back to emails. DO NOT order from these people. They don't deserve our hard earned money....
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