Contact Information
619 S Humphrey Ave
Oak Park, IL 60304-1714
Business Details
Location of This Business
619 S Humphrey Ave, Oak Park, IL 60304-1714
File Opened:
11/21/2020
Years in Business:
5
Business Started:
5/1/2016
Type of Entity:
Corporation
Business Management
- Business Manager
Contact Information
- Business Manager
Principal
- Business Manager
Customer Contact
Additional Contact Information
Customer Complaints
I purchased a couch over $3000. I have been trying to return it for nearly a month. I cannot get a hold of the company by phone. I have spent about 15 hours or more trying to get the product returned. First, they arranged the return and never sent the ***** return labels and gave me no instructions. When ***** came, they took all the boxes and used the original ***** labels from when the item was first delivered since it was still on the box. But ***** made mistakes with the boxes. I then ended up with one box at home (out of many boxes). I couldn't do anything with it because I can't reach the company. I was able to track the other boxes using ***** website and saw they were all sent to the wharehouse (other than the one at home. I FINALLY got someone from lovesac to contact me by email and they said they never receieved the boxes and I should file a police report. I wrote back saying I see the boxes have been returned and they never wrote back. That was over 2 weeks ago. A few daysCustomer Reviews
We have had bad customer service since we were shipped 1 piece as as STANDARD FORM vs all the LUX cushion extra upcharge we paid. We have been back and forth with photos and it is VERY APPARENT that this cushion and backing cushion is VERY different from the rest of the couch. ALMOST HARD AS A ROCK comparatively speaking. Customer service wouldn't return my emails and didn't even give me clear instructions on what photos to take to prove the material is not the same. Now here I am 2 weeks later again emailing the back of tags to prove the "difference" in the format they want. I didn't get an email back even when I asked to follow up on the 2/6/21 and finally got another email that my photo is not good enough. Its very disappointing that I can spend $6000 on a couch - but no one can figure out that I'm not lying about the difference in cushion texture and is very apparent even in a standard photo. I would like to make a complaint with the BBB as my invoice was not fulfilled as intended....
Based in Stamford, Connecticut, The Lovesac Company is a direct-to-consumer specialty furniture brand with 116 retail showrooms supporting its ecommerceВ ...
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Lovesac Order Customer Care :-
Phone number:1-888-636-1223
Contact Email:customerlove@lovesac.com
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