Contact Information
2101 SE Simple Savings Dr
Bentonville, AR 72716-0745
Business Details
Headquarters
2101 SE Simple Savings Dr, Bentonville, AR 72716-0745
File Opened:
10/26/1987
Years in Business:
38
Business Started:
4/1/1983
Business Incorporated:
3/31/1970 in DE, USA
Type of Entity:
Corporation
Number of Employees:
500000
Alternate Business Name
- Sam's Travel Club
- Sam's Club Optical
- Sam's Wholesale Club
Contact Information
- Member Service, Corporate Support
Principal
Customer Complaints
I had signed up with Sam's Club website to be able to see a price that was hidden during Black Friday sales. I had called in after and requested them to remove my Name, Email, and Phone Number, and any other Personal Information. The Customer Service rep said it was done at the time, but my information is still there and now I have concern that my Personal Information was sold or shared because I'm receiving strange spam emails now and they were the only site I signed up with within the last 6 monthsCustomer Reviews
Sam's Club representative reported my account stolen, wiped out my old account membership after I called for a simple renewal... Now the representatives won't allow me to speak to a manager after I cried and begged for them to give me my old account back!!! I'm literally in tears because all of my receipts and history of orders since 2007 ARE GONE!!! I am total disbelief on how I am being treated. Called 5 times been on the phone for over 2 hrs trying to deal with this.At Sam's Club we continually strive to exceed members expectations. We have made multiple attempts to follow up with Ms. ******** regarding her review, but have not received a response. As such, we can only assume this matter is resolved and consider the issue to be closed at this time. Thank you, Samantha
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Sam’s West, Inc Customer Care Section:-
Phone Contact number:1-888-746-7726
Support Times:Monday – Friday 8:00 a.m. – 8:00 p.m. CST, Saturday 9:00 a.m. – 5:00 p.m. CST & Sunday 10:00 a.m. – 6:00 p.m. CST
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