Location of This Business
13191 Crossroads Pkwy N #255, City of Industry, CA 91746-3508
- James Bai, Secretary
Customer ComplaintsTheir company AMASS was supposed to offer an all-inclusive shipping solution to move products from China to US, and have them ready for me to pick up. However, the US operation failed to let me know I still need to clear US customs, and they failed to notify me when cargo has arrived at Terminal Transfer waiting for customs to clear. The agent ******* ****** only notified me when Terminal Transfer emailed him and let him know cargo is about to get turned over to US customs for storage, which will result in more penalty fees. When I contact ******* and his manager, ****** ****, both of them refused to take any responsibility for at least letting me know things I needed to do before I can pick up my cargo. I asked twice "when I can pick them" via email, and they failed to tell me what else I need to do in order to pick up my cargo. ******* also hung up twice on me because he was angry at me for yelling at him for being such an incompetent and unprofessional agent. This is such a horrible attitude and conduct where they charged money for service, but refuse to help their customer, and hung up on their customer when his feelings got hurt.
Customer ReviewsWhile waiting for my cargo to arrive from China to Miami seaport, I received Arrival notice with attached invoice from AMASS Global Network (US) Inc. New name - same organization, same address. I could not understand many listed high charges on the invoice and tried to reach out to AMASS for clarification. For several days no one picked up the phone or returned my calls. I was able to connect with AMASS' representative through email and requested to clarify several positions in the invoice. He refused and demanded payment in full, or my cargo will not be released. AMASS clearly took my cargo hostage, acting as an extorter. STAY AWAY
Enter Amass Freight International Tracking number / Bill of Lading (BL) no in below online tracking system to track and trace your Courier, Package, Parcel, Shipping Status and Get estimated delivery date information instantly.
Amass Freight Int’l Co Ltd Shanghai Customer Care :-
Phone number :+86 21 2602 6000
Fax :+86 21 2602 6111
Head Office Address :6F/28F Ruifeng International Tower, No.248 YangShupu Road,Shanghai