Contact Information
Business Details
Location of This Business
121 Theory Dr, Irvine, CA 92617
Years in Business:
33
Business Started:
2/25/1988
Business Incorporated:
2/25/1988
Type of Entity:
Corporation
Business Management
- Ms. Connie Prado, Associate
Contact Information
- Ms. Connie Prado, Associate
Principal
- Ms. Connie Prado, Associate
Customer Contact
Additional Contact Information
Phone Numbers
- (800) 223-5546Other Phone
Customer Complaints
I called Linksys when my Velop system stopped working. I spoke to technical support who confirmed that the nodes in my system were defunct and that the issue was a common one related to the manufacturing process. I was given a case number and told to contact customer service who would help replace the system. When I called customer service the support person told me Id receive an email following our call that would help begin the process of replacing the system. I never received the email and contacted support again the next day who simply said to keep calling back. The warranty for the system ends soon and it is pretty obvious that they are attempting to run out the warranty so that they do not have to replace their defunct system. The service team has been short and rude with me and are unable to give me any reasonable resolutions. Because there is no other way to contact the company for issues theyve essentially bottlenecked all customers who experience manufacturing defects into a position where they cannot make good on their warranty.Customer Reviews
I bought a mesh system 6 months ago it just stopped working one day it has a 1 year warranty I call to get a new 1 after staying on the phone with them for 10 hours they refuse to send me a new 1 unless I gave them a $500 deposit with a credit card. There is no technical support to speak of there is no corporate number to call and when you do call technical support you are sent over to *************** and you are given the run around and they don't stand behind their policy. I have 2 emails from 2 separate employees telling me they were going to be sending me a replacement for replacement for my mesh system when it never came I called them and asked them why and they said oh we sent that by mistake 2 separate emails from 2 separate employees be ***** of this company they are complete scammers!...
Work and play are better with faster & stronger WiFi. Explore the latest WiFi 6 & 6E routers, whole-home mesh wifi systems, range extenders, & more.
Enter Linksys Order Status number in below online tracking system to track and trace your Courier, Package, Parcel, Shipping Status and Get estimated delivery date information instantly.
Linksys Customer Care :-
Phone number:(949) 270-8500, 800-326-7114
Office Address:121 Theory Drive,Irvine, CA 92617
Comments