Contact Information
Business Details
Headquarters
Lindon, UT 84042-1688
File Opened:
8/21/2012
Years in Business:
18
Business Started:
4/21/2003
Business Started Locally:
4/21/2003
Type of Entity:
Limited Liability Company (LLC)
Alternate Business Name
- My Protein
- Skin Store
- skinstore.com
- Ideal fit
- Ideal Raw
- THGPP LLC
- Glossy Box
- LOOKFANTASTIC
- IdealShape
Business Management
- Mrs. Marilyn Shoell, Office Manager
Additional Contact Information
Phone Numbers
- (800) 515-0896Other Phone
Customer Complaints
I have tried placing three different orders from MyProtein, a brand of The Hut Group. Each time my order gets cancelled by their system with no explanation. I called my bank and they said there should be no issues. I've purchased with the business before. My bank says they are not even attempting to charge the card.I placed orders on 9/30, 10/15, and 10/29 and all of them were cancelled. I contacted support on 9/30, 10/16, 10/27, 10/30, 11/1, 11/3, and 11/6. Each time they say they are looking into the matter and someone will contact me within ***** hours. However every time I try to contact them one of the following happens:1) My account is "mysteriously deleted" and I have to create a new one 2) The live chat with support "suddenly is ended" by the associate when I ask to speak to a manager 3) They said thaw will "get back to me" and no one does 4) Their inbox says "it's full"I need someone from The Hut Group to explain why my orders are being cancelled, why they are not being fulfilled, and why their support staff keeps trying to "get rid of me" by these unexplained methods.Customer Reviews
Skin Store are Thieves!!!! DO NOT BUY FROM THIS ONLINE STORE!!!! They should be shut down! I ordered 2 devices ($450worth products.) 1st of all they sent me the wrong device (the 2nd order was an attachment for that device) so I contacted them (which they make it difficult on purpose so you will give up and forfeit your money) so instead of waiting for them to approve a shipping label I paid for 2 days shipping through **** which was delivered at their skin store facility 2 days later. They claimed they didnt receive the return, luckily I took a picture of the receipt and provided the shipping # and picture that showed delivered- well they continued to give me the run around, until the representative said I would have the return in my acct the following week- which that never happened! I contacted them to let them know I havent received the return and to ask why hasnt my $ been returned seeing they received the return 3 week prior! The next representatives response was tht she couldnt find my email- or my acct! I supplied her w screen shots of countless emails Frm the company not only Frm my original order but there promotions! Again they asked for all the same proof over and over again! Its a brand new conversation every time you message them, they give you the run around because they DO NOT WANT TO REFUND YOU!!!! They are complete thieves and ppl should be filing a police report, they are literally stealing would be customers of their money. HORRIBLE!! They should NOT BE ABLE TO BE IN BUSINESS!!! BBB PLEASE S*** THIS COMPANY DOWN!!!!! Ppl work hard for their money and they DONT want to give it away TO A SCANDALOUS COMPANY!!!! Please Better Business B SHUT THEM DOWN!!!!!...
The Hut Group founded by. Matt Moulding & John Gallemore Launched as a white label ecommerce provider. Timeline Desktop Image Timeline Mobile ImageВ ...
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Customer Care :-
Phone number :NA
Contact Email :reception@thehutgroup.com
Head office : NA
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