Contact Information
Business Details
Location of This Business
8615 Usher Rd., Olmsted Falls, OH 44138-2103
File Opened:
1/1/1936
Years in Business:
101
Business Started:
1/1/1921
Business Incorporated:
1/1/2015
Accredited Since:
1/1/1967
Type of Entity:
Corporation
Business Management
- Dr. Jodi Berg, President/CEO
- Ms. Paige Jakuszewski, Internal Communications Specialist
Contact Information
- Dr. Jodi Berg, President/CEO
Principal
- Ms. Paige Jakuszewski, Internal Communications Specialist
Customer Contact
Additional Contact Information
Fax Numbers
- (440) 235-3726Primary Fax
Phone Numbers
- (800) 848-2649Other Phone
Customer Complaints
I placed an order ************ on November 20th of 2020, which I never received from you, I chose a payment plan for 5 months. On December 16th of 2020, I claimed a request for the cancellation of my Order and the refund of my money for it since after almost one month I haven't received my product yet. On December 21st of 2020, I got an answer from you telling me that It won't be possible because it had been already shipped and it wasn´t your fault but your shipping partner who was experiencing delays for the "Covid" situation. I replied to that e-mail on December 23rd of 2020 but only until December 30th of 2020 I got your answer telling me that my order wasn't able to be delivered then now I could get my refund or also you gave me the option to try the delivery again. After all of these problems, I already had lost my confidence in your branch and I replied to that email that I just wanted my money back as I had requested from the beginning. Since it was already February 1st of 2021 and I never got an answer from your side to that email, I decided to call Vitamix´s customer service when your representative made the cancellation of the initial Order with another *************** making this one the CR for my initial purchase, and assuring me that the money will be refunded to my credit card with no more charges on it. As of February 23rd of 2021 not only I haven't received my refund yet but your company has kept taking the money from my credit card.Customer Reviews
Vitamix is a great product with great customer service! I highly recommend the financial investment....
Vitamix is committed to bringing our superior blending solutions into every kitchen in the world. To create industry-leading products, we seek out and test high ...
Enter Vitamix Order Status Tracking number in below online tracking system to track and trace your Courier, Package, Parcel, Shipping Status and Get estimated delivery date information instantly.
Vita-Mix Corporation Customer Care Section:-
Phone Contact number:800.848.2649
E-mail ID:service@vitamix.com
Fax No:Mon – Fri 8 am – 8 pm (EST) & Sat 9 am – 5 pm (EST)
Comments